The digitalization of service and repair assistance through PC, VR and AR offers transformational benefits in various industries. By increasing efficiency, reducing costs and improving the customer experience, these technologies are paving the way for more streamlined and efficient operations. As technology advances, the potential for innovation in service and repair processes continues to expand, offering new opportunities for businesses to stay competitive and deliver exceptional value to their customers.
Key benefits of digitalisation
service support:
1. Real-time assistance:
- Remote support on PC
- VR for simulated environments
- AR for on-site guidance
2. Efficiency improvements:
- Simplified diagnostics
- Reduced downtime
3. Cost-effective solution:
- Lower training costs
- Reduced travel expenses
4. Improved customer experience:
- Interactive user guides
- Availability 24 hours a day, 7 days a week
5. Comprehensive training:
- VR-based training programs
- AR training modules
Cross-industry applications:
1. Production:
- Equipment maintenance
- Quality control
2. Automotive:
- Vehicle repair
- Customer support
3. Healthcare:
- Medical Equipment Service
- Patient support
4. Aerospace:
- Aircraft maintenance
- Component manufacturing
5. Consumer Electronics:
- Product repair
- Technical Support
What to do when digitising yourself
do we take into account?
1. Technical infrastructure:
- Hardware requirements
- Software development
2. Data security
- Protection of sensitive information
- Network security
3. User acceptance
- Training and support
- Cultural resistance
